Benchmark Softec (P) Ltd is ISO 9001:2000 certified and currently working towards CMMI Level 5 certification. Benchmark places great emphasis on delivery of high quality products to its customers. All products and solutions developed pass through stringent quality testing procedures.
The quality system at Benchmark is designed for continuous improvement. We realize that processes have to be customized based on the nature of tasks and integrated seamlessly with our customers' quality systems.
The following processes are defined and practiced at Benchmark:
Quality Planning and Control
We are committed to process adherence through continuous process improvement plans. This includes allocating human resources and funds to create Software Engineering and Process Improvement Groups that work to implement good practices and maintain high standards in every project. A Quality Control Plan is designed for each project to provide assurance that required standards are being met throughout the life cycle of the project.
Assurance, Validation and Verification
Roles and responsibilities are clearly defined and project reviews and audits are conducted regularly to identify non- conformance and verify compliance.
Control of Non-conformance
This involves identifying and recording non-conformance, performing a causal analysis and subsequent resolution of the identified non-conformances.
To improve the quality process, metrics are continuously gathered and analyzed against quality standards. The Quality Team and Project Team collaborate to set the Quality baselines for each project. They work together to ensure that the stringent baselines are met.
Corrective and Preventive Action
When Internal Quality Audits result in non-conformances, corrective action is triggered through corrective and preventive action plans. The effectiveness of all such plans is closely monitored. Customer complaints are recorded with causal analysis and the senior management is informed. After necessary action is taken, the complaint is closed. An overall analysis leads to further preventive action.
Review and Audit of Assurances
Our senior management reviews and audits all Quality Assurance activities to ensure conformity with the management's stated Quality Policy.
All our methodologies and processes are in line with the quality expectations of both internal and external clients. Quality is a continuous process at Benchmark - where organization-wide action is taken to increase effectiveness and efficiency of the software process. This means that we continuously concentrate on improving our own performance to ensure that our clients always benefit. We take a proactive stance towards quality moving beyond Quality Control to provide Quality Assurance, so that our clients are confident that the requirements will be met with predictable quality - consistently.